Truck Body Operations ManagerDevelops and grows the Truck Body department through strong relationships with insurance adjusters, customers, and referral sources to ensure consistent sales volume and profitability. Responsible for achieving departmental financial goals, maintaining high customer satisfaction, and controlling operational expenses. Directs and oversees all body shop operations, ensuring timely, high-quality repairs while maintaining safety, compliance, and productivity standards. Leads, motivates, and develops technicians and staff to ensure efficient workflow and continuous improvement.Key Responsibilities:Hire, train, motivate, and supervise Truck Body employeesEnsure high-quality service and operational efficiencyWrite accurate estimates and supplements using approved systemsMonitor workflow, repair progress, and completion timelinesPerform quality control inspections before vehicle releaseMaintain compliance with OSHA, EPA, and safety regulationsManage schedules, productivity, and technician performanceBuild relationships with insurance adjusters and customersHandle customer concerns professionally and promptlyManage billing, documentation, and accounts receivableOversee maintenance of equipment and facility cleanlinessTrack and improve KPIs such as cycle time and profitabilityPrepare and review departmental financial performanceSupport a safe, team-oriented, and high-performance cultureQualifications:Associates degree in Collision Repair & Refinishing, Collision Repair Technology, Automotive, or Diesel Technician degree or related field preferred OR equivalent experience (degree not required)Experience managing body shop or collision operationsStrong leadership and team development skillsFinancial and operational management experienceKnowledge of estimating systems (Mitchell, CCC, etc.)Understanding of safety and regulatory requirementsExcellent communication and problem-solving skillsValid driver's license
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