Job Description

GLOBAL PACIFIC SUPPORT is seeking an experienced and motivated Body Shop Service Manager to join our dynamic team. In this leadership role, you will oversee the daily operations of the body shop, ensuring that all repairs and services meet the highest quality standards and customer satisfaction. Your expertise in the automotive industry and strong management skills will be key to driving the success of our body shop.
Responsibilities

• Manage and supervise all staff within the body shop, including technicians and administrative personnel.
• Ensure efficient workflow and timely completion of all vehicle repairs and services.
• Develop and maintain high-quality service standards to ensure customer satisfaction.
• Coordinate with the sales team to facilitate accurate estimates and repairs.
• Monitor inventory levels and order parts as needed to support shop operations.
• Provide training and guidance to staff to enhance skills and knowledge.
• Address customer inquiries, complaints, and concerns professionally and promptly.
• Maintain accurate records of repairs, time logs, and parts used.
• Analyze operational performance and implement improvements to enhance efficiency and profitability.
• Ensure compliance with safety regulations and industry best practices.

• Proven experience as a Body Shop Manager or similar role in the automotive industry.
• Strong leadership and team management skills.
• Extensive knowledge of body shop operations, repair techniques, and industry standards.
• Excellent customer service and communication skills.
• Ability to analyze data and make informed business decisions.
• Strong organizational and time management abilities.
• Proficiency in using computer systems for scheduling and record keeping.
• Attention to detail and a commitment to quality.
• Knowledge of safety regulations and compliance standards in the automotive industry.
• Availability to work flexible hours, including weekends as needed.

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