Job Description

Job Description

Job Description

Location: South Windsor, Manchester, Glastonbury, East Hartford & Ellington Territory

Compensation: $90,000–$110,000 Base Salary + Performance Bonus

Expected Total Compensation: $110,000–$175,000+

Help Build Connecticut's Next Great HVAC Company

This is not a typical Service Manager position.

One Hour Heating & Air Conditioning is launching a new Connecticut operation, and we are looking for a leader to help build the business, develop the team, and create the systems that drive long-term success.

You will work directly with ownership as a member of the founding leadership team. This role offers a clear path toward General Manager and future executive leadership opportunities as the company grows.

If you are looking to maintain the status quo, this may not be the right fit.

If you want to build something meaningful, develop people, drive results, and help shape the future of a growing organization, we want to talk.

Why Join Us?

• Founding leadership team opportunity
• Direct partnership with ownership
• Clear General Manager succession path
• Significant advancement opportunities
• Veteran-owned, mission-focused culture
• Industry-leading One Hour brand
• Performance-based compensation tied to results
• Opportunity to make a visible impact

Career Path

Service/Operations Manager → General Manager → Multi-Location General Manager → Regional Operations Manager → Vice President of Operations

Position Summary

The Service/Operations Manager is responsible for profitability, operational performance, customer satisfaction, employee development, safety, and execution across service, installation, dispatch, customer service, fleet, and inventory operations.

This individual must be both a strong leader and a builder.

Key Responsibilities

• Lead daily branch operations
• Drive revenue growth, profitability, and gross margin performance
• Recruit, develop, and retain top talent
• Improve operational systems and workflows
• Optimize scheduling, workforce planning, and technician utilization
• Monitor KPIs and financial performance
• Lead safety and compliance initiatives
• Conduct field observations and quality inspections
• Resolve escalated customer issues
• Manage vendor, fleet, and inventory performance

Qualifications

Required

• Leadership experience managing service, trades, construction, mechanical services, or field-service operations
• Proven success leading teams and improving performance
• Strong financial and business acumen
• Workforce planning and scheduling experience
• Excellent communication and leadership skills
• Valid driver's license
• CT Certifications (S-2 Unlimited License (or S-1 Contractor), EPA Universal Certification , NATE Certified, OSHA 30 Certified)

Highly Preferred

• Residential HVAC industry experience
• HVAC service and installation leadership experience
• Experience managing technicians, installers, dispatch, and customer service teams
• ServiceTitan experience
• EPA or NATE certifications
• Franchise operations experience
• Multi-location leadership experience

Compensation & Benefits

• $90,000–$110,000 Base Salary
• Annual Bonus Opportunity 
• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Holidays & PTO
• Leadership Development Programs
• Continuing Education & Training
• Company Vehicle or Vehicle Allowance
• Technology Package

About Us

DDS Legacy Group is a service disabled veteran-owned company focused on building enduring businesses through operational excellence, leadership development, and exceptional customer service.

We are building a high-performance HVAC organization where leaders are developed from within and employees have the opportunity to grow alongside the company.

If you are a builder, coach, and operator who wants to help create something special from the ground up, we encourage you to apply.

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