Job Description

ABOUT THE ROLE The Junior Growth Manager role will report directly to a Growth Manager. This is a role that works closely with our clients, as well as our internal team — giving this individual real ownership over the day-to-day running of client accounts and relationships. On a day-to-day basis, you'd be responsible for keeping accounts organized and on track: coordinating across teams, managing deadlines, communicating with clients, and building the systems and processes that make everyone around you more effective. We're a small, growing team. As Pearmill scales — winning more sophisticated clients, expanding our tools, and taking on more ambitious work — our Growth Managers need a strong operational partner to run alongside them. That's this role. Your responsibilities will grow with the company, and you'll have a real impact on the business from day one. A note on AI at Pearmill AI isn't bolted onto our work or sold as a shortcut — it's embedded in how we think, test, and build. We use agentic workflows to handle repeatable work across media, creative, and reporting. The right person for this role doesn't just use AI tools — they're genuinely excited by them, curious enough to tinker, and confident enough to build with them. 3 AWESOME THINGS ABOUT THIS ROLE - The freedom to make the role your own! There's no rigid playbook here. You'll have real latitude to build systems, automate the repetitive stuff, and shape what great client operations look like at an AI-native agency. - Working across a variety of accounts with interesting people — both the clients and our colleagues. Every account is different, and you'll get exposure to a wide range of industries, challenges, and ways of thinking about growth.

- Having real responsibility for the success of the account! This isn't a shadow-and-support role. You'll own key parts of how we show up for clients — and when things run smoothly, it's because of you. PRIMARY RESPONSIBILITIES - You will be a key point of contact for day-to-day client communication — scheduling meetings, sending agendas ahead of every call, and delivering polished post-meeting recaps that document decisions and next steps clearly. - You are the most organized member on the team — you know everything that's happening on your accounts, communicate details to all the stakeholders, and are able to be in the details. Deadlines don't sneak up on you. - You will track all deliverable deadlines across accounts and work directly with channel managers and creatives to ensure nothing gets missed. You're the first line of accountability when timelines are at risk. - You will maintain creative trackers across all active accounts — keeping statuses accurate, approvals logged, and visibility high so Growth Managers always know where things stand. - You will build and document internal processes and automations alongside the Growth team. We're actively investing in making Pearmill faster and smarter — you'll be executing on that work while GMs provide strategic direction. - You will manage ongoing vendor and platform relationships with Google, Meta, and other partners — owning routine correspondence, rep follow-ups, and keeping those relationships warm and proactive. - You will align the team on messaging and logistics for weekly client meetings, and support Growth Managers in orchestrating how we approach our relationships with clients. - You will actively use AI tools to get more done — writing better emails faster, summarizing meetings, drafting recaps, researching vendors, and finding smarter ways to handle the work that used to take hours. ABOUT YOU - You have 1–2 years of experience in a client-facing, agency, or marketing coordination role — or you've done something equivalent that gave you real accountability over multiple moving pieces.

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