Job Description

Live Chat Representative

Oyster Hr, Inc is seeking a dedicated and articulate Live Chat Representative to join our dynamic customer support team. In this Full-Time role, you will be the first point of contact for our customers, providing exceptional service and resolving enquiries through our digital channels. We are looking for a proactive problem-solver with outstanding communication skills who is passionate about delivering a first-class customer experience. This position is based in North Carrollton, Mississippi, United States.

Responsibilities

• Engage with customers in a timely, professional, and friendly manner via live chat.
• Provide accurate, valid, and complete information by using the right methods and tools.
• Identify and assess customers' needs to achieve satisfaction and build sustainable relationships of trust.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Maintain detailed records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Collaborate with other team members and departments to optimise the customer experience.
• Gather customer feedback and share it with relevant teams to improve our products and services.

Qualifications

• Proven experience in a customer support role, preferably with live chat or digital communication.
• Exceptional written communication and interpersonal skills, with a strong command of the English language.
• Excellent typing speed and accuracy, with the ability to manage multiple conversations simultaneously.
• A patient, empathetic, and customer-oriented approach.
• Strong problem-solving skills and the ability to think on your feet.
• Proficiency in using help desk software and CRM systems.
• The ability to work independently and as an effective member of a team.
• A high school diploma or equivalent is required.

Benefits

• A competitive hourly wage of $28 - $32 USD per hour.
• Comprehensive health and wellness benefits.
• Generous paid time off and holiday entitlement.
• Opportunities for continuous professional development and career progression.
• A positive, inclusive, and collaborative company culture.
• Access to the latest technology and tools to help you succeed in your role.

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